📦 Summary: 7-day return window. Product must be unused with original packaging.
1. Return Window
You have 7 days from the delivery date to initiate a return request.
2. Return Eligibility
Products are eligible for return if:
- Unused and in original condition
- Original packaging, tags, and accessories included
- Receipt/invoice available
- Not in the non-returnable list below
3. Non-Returnable Items
- Innerwear, swimwear, and personal hygiene products
- Perishable goods (food, flowers)
- Personalized or custom-made items
- Digital downloads, software, gift cards
- Items marked "Final Sale"
- Products damaged by buyer
4. How to Return
- Go to Dashboard → My Orders
- Click "Request Return"
- Select reason (damaged, wrong item, not as described, etc.)
- Upload photos of the product
- Submit and await approval (24-48 hours)
- Once approved, seller will provide return address
- Ship back within 3 days
5. Return Shipping
- Seller's fault: Seller pays return shipping
- Buyer's choice: Buyer pays return shipping
- Refund processed after seller receives and inspects the item
6. Exchange Option
Instead of a refund, you can choose to exchange for:
- Same product (different size/color)
- Different product of equal or higher value
7. Damaged Product Returns
If the product arrived damaged:
- Take photos/video immediately upon unboxing
- Report within 24 hours of delivery
- Full refund including shipping
8. Seller Contact
For return-related questions, contact the seller directly from your order page.
9. RONGSHRE Support
Email: rongshre@gmail.com
Phone: +880 1756-436783